The easiest way and fastest way to exchange an item is to order the replacement item you require in the usual way and return the unwanted item(s) to us for a refund.
All returns must be sent back with a copy despatch form. We need this to match your order to our system and process your refund. Please email sales@vortexdesigns.co.uk if you can't find it and one of our team will be happy to assist.
Customers are liable for all return postage charges. In the unlikely circumstance that your item is damaged or faulty, please contact our customer service team within 3 days of receipt on sales@vortexdesigns.co.uk or +44(0) 44 1582 467 690
Please allow up to 28 days for a refund to appear on your card statement this timeframe depends on individual card providers.